What is the difference between Reach and Within?
Reach is the front office: enquiries, the pipeline, onboarding, bookings, invoices, payments and overdue follow-up. Within is the clinical record: client file, assessments, treatment plans, session and group notes, Assist, check-ins and discharge. They are connected, so nothing is typed twice.
What does Assist do?
Assist drafts. The clinician reviews, edits and signs. With the client's consent, a session can be recorded and transcribed, and you can ask Assist in your own words: for bullet-point notes, a summary, follow-ups or themes across recent sessions. It does not diagnose and it never signs the record.
Is there a free trial?
Not yet. Reach + Within is in private development. Join the waitlist and we will email you when it opens. A free trial is planned for launch, for therapists, group practices, rehabs and treatment centres.
Where is client data hosted?
Client data in Reach + Within is hosted in the EU (Netherlands), for both UK and South African customers. See the security page for how we support your POPIA and UK GDPR obligations.
Can admin staff see clinical notes?
No. PA, admin and accounts roles see what they need to run the practice, such as bookings and invoices, but cannot open clinical notes, even with a direct link. Admin and finance users are free.