About
Built in a rehab, not a boardroom
Reach + Within was built inside a working rehab by a rehab CEO, Vincent Conlon, with its clinicians, the people who use it every day. It is built for clinicians, and for other rehabs.
Built inside a working rehab running across two registered facilities, where it holds up to special audit reviews by the relevant authorities.
Reach + Within started as the system a working rehab needed to run admissions, clinical care, nursing and billing across two registered facilities without typing anything twice. It is used every day by the people who do that work: admissions, clinicians, nurses and accounts. We now offer the same connected system to individual therapists, group practices, and rehabs and treatment centres in the United Kingdom and South Africa.
Reach + Within is an independent company. Each clinic's data is kept in its own private workspace that no other clinic, including the rehab where it was built, can ever see.
Why we built Reach + Within
After years of trial and error with CRMs and EMRs, we couldn't find one that handled the complexity of running a rehab. So we built our own inside a working rehab, with more than 20 clinicians and professional staff working alongside our developers. The aim was simple: one seamless system that gives therapists, doctors and nurses hours back every week for what matters, which is clinical excellence and care for everyone who walks through your doors.
Our founder, Vincent Conlon, brings more than professional experience of owning rehabs across South Africa and Europe. He is in recovery himself, with over 10 years of sobriety, so he knows first-hand how much good clinical care matters, and how much time it takes.
We spent tens of thousands of pounds trying to make other software work for us. Now we offer clinics and therapists everything we learned, at a fraction of the cost.
Reach is the front office: enquiries, onboarding, bookings and invoicing. Within is the clinical record, with Assist drafting notes for the clinician to review and sign, an electronic medication administration record (eMAR) for nurses, and check-ins charted over time. You can watch the product demos to see both working together.
Contact: info@reachwithin.app
From first enquiry to aftercare
Everything on this list works today, on one connected record.
Reach: bringing them in
- Enquiries and leads from your website and ad forms, each with its source
- Assessment booking, with a calendar invite for the assessor
- Online admission forms, with the account responsibility form signed by secure link
- Programme quotes with deposits
- Invoicing with VAT, prepared from the client's quote
- Invoices, quotes and credit notes as PDF, client statements and aged balances
- One-click handover to Within: the admission forms open with what Reach already knows, so nobody types the client twice
- The Executive dashboard: every enquiry and its source, admissions and conversion, and occupancy, at a glance
- Beds and income forecast 30, 60 and 90 days ahead, with a nightly days-at-risk check
- A speed-to-admission board and a referrer scorecard
- An audit trail of every export, download, view and role change that nobody can edit or delete
- Installs as an app on phones, tablets and desktops, straight from the browser
Within: helping them get well
- Admission and the waiting list, with in-app notices when a client is ready for nursing, the counsellor or the psychiatrist
- The Reach assessment and admission details on the client file, pre-filled for staff to confirm
- Session notes, with Assist drafting from a consented recording for you to review and sign
- Group notes
- Individualised treatment plans
- Electronic medication administration record (eMAR): medication rounds, the medication chart and e-script import
- Nursing records, vitals and nursing care plans
- Outcome scales (PHQ-9, GAD-7, AUDIT, AUDIT-C, K10, WHO-5, PCL-5 and DUDIT), scored and charted, with a clinician alert on PHQ-9 item 9
- 0 to 10 check-ins, charted, with missed check-ins flagged
- Staff chat
- Family weekly reports and reports for professional referrers: the same approved report, each behind its own access code
- The signed discharge report, which can also be shared with the referrer
- Aftercare follow-ups after discharge
- A relapse-risk flag that shows its reasons, and Assist drafting the shift handover for the nurse to sign
- A detox safety guard for due, missed and over-threshold Clinical Institute Withdrawal Assessment for Alcohol, revised (CIWA-Ar) and Clinical Opiate Withdrawal Scale (COWS) scores
- An incidents and safeguarding register
- Medical-aid outcome reports and a summary per scheme
- A one-click inspection pack for the Department of Social Development (DSD), the Department of Health (DOH) and the Care Quality Commission (CQC)
- An audit trail of every export, view, edit and role change that nobody can edit or delete
The team
The team from the working rehab where Reach + Within was built, who helped design it.
Vincent Conlon
Founder
Morgane Conlon Vercruysse
Clinical Director
Bongeka Chamane
Nursing Manager & Registered Nurse
Melissa Brookes-Samuels
Bachelor of Psychology
Chesslin Edwards
Addiction Counsellor
Jake Baker
Addiction Counsellor
Sinéad
Finance Manager
Jenna
Finance & Administrator
Company details
Reach + Within is an independent company. Each clinic's data is kept in its own private workspace that no other clinic, including the rehab where it was built, can ever see.
Information Officer: Vincent Conlon. Privacy requests to vincent@reachwithin.app.
Based in Cape Town, South Africa.
Our registered company and Information Regulator details are in the privacy notice and the terms.
Join the waitlist.
Reach + Within is in private development. Join the waitlist and we will email you when it opens.