Changelog
What we have shipped to Reach and Within, newest first. We only list a change here once it is live.
· Within
When a doctor gives an order by phone, Within saves it only after two different nurses have signed, each with their own signing PIN: the nurse who wrote the order down, and the nurse who heard the order and the read-back. Only staff with a nurse role can sign. Both names show on the order and on the doctor's countersign queue, and both signatures are on the audit trail. The doctor still countersigns the order afterwards.
· Reach
New enquiries from your website forms and connected lead forms now arrive unassigned until someone on the team takes them, and the enquiries list has an Unassigned filter. Enquiry lists and stage queues show the newest enquiry first, by enquiry date. Admissions staff can type a planned discharge date when it differs from the calculated one. The change is written to the client's history, and a planned discharge that has passed is flagged as overdue.
· Reach
Keep referral partners in Reach instead of a spreadsheet. Record organisations and contacts with their tier, warmth, owner and notes, log every touchpoint, and work from a chase list of overdue next steps, unanswered meeting requests and contacts who have gone quiet. Each referrer shows its enquiries and admissions for the last 12 months and all time, read from Reach's own records. Client names are not shown. The desk is visible to executive users only.
· Reach
Send a practice invoice as a PDF by email, to the client or to whoever pays, straight from the invoice page. Each send is recorded, and you can send the same invoice again. A draft invoice is marked as sent after its first email, and a void invoice cannot be emailed.
· Reach
Executive and accounts users can download a data protection impact assessment (DPIA) template from Privacy settings. It is a set of headings and placeholders to complete for your own service, not a finished assessment.
· Within
Each client file has a weekly goals page for the Monday-to-Sunday week. Staff write the week's SMART goals and mark last week's goals as met, partly met or not met, with a comment if needed. Last week's goals are filled in for you. Each line shows who entered it and when, and stays as saved: a correction is added underneath. The top of the file shows this week's goals, and you can print the week.
· Reach
Staff who have been given permission can delete an enquiry at any stage, one at a time or several at once from the list. A reason is required and every deletion is on the audit trail. Nothing is erased: the enquiry is hidden from lists and reports, and an executive can restore it.
· Reach and Within
Two-step sign-in with an authenticator app, and Microsoft sign-in, are available in Reach and Within, including on a trial account. Each person still has their own login.
· Reach and Within
Every enquiry in Reach and every client file in Within now has an Updates thread. Leave a note, reply under one, or type @ and pick a colleague. They get a notice in the app and, where email notices are switched on, an email that says who tagged them and links back. The email does not include the client's name or the note.
You can edit your own update for 15 minutes. After that it stays as written. Updates are not deleted, and every post and edit is on the audit trail.
Mentions lists everything you were tagged in, and you mark each one done when you have dealt with it. Team gives you a general channel and direct messages, with unread counts. In Within, Team also has site channels for services that run more than one house.
Roles still apply. If a colleague cannot open a file, they do not see the text of an update on it.
· Within
A Clinical Institute Withdrawal Assessment for Alcohol, revised (CIWA-Ar) score now opens a 72-hour monitoring episode. Checks come round more often after a higher score, and the next check due shows on the flow sheet and on Due now. The official CIWA-Ar score bands are unchanged.
· Within
One row per test, with the result, notes, the resident's signature and the staff signature. Rows are kept, and each save is written to the audit trail.
· Within
Record each visit with the visitor rules, the visit details and both signatures. Once saved, a visit is locked. A correction is added underneath rather than overwriting it.
· Within
A single nurse can now count and sign for a client's personal medication and for over-the-counter ward stock. Schedule 5 and 6 ward stock still needs a second nurse as witness, and so does any line whose schedule is missing.
· Within
You can correct a session transcript before you apply a draft. The original transcript is kept, the note shows that it was edited, and the edit is on the audit trail.
· Within
An admin can mark a ward tablet as shared. On that device, a staff session ends after 60 minutes with no activity, with a warning two minutes before, and Switch user signs out at once. Other devices keep their normal session, and client check-in links are not affected.
· Within
Completed admission forms lock after a set period. A later change needs an edit with a reason, and the correction is kept on the record.
· Within
Files for discharged clients move to an archive that only named staff can open. Everyone else no longer sees them in lists, search or reports.
· Reach
Changes to family contacts, earlier stays, medication and client background now keep a before-copy, so a mistaken edit can be undone.
· Reach and Within
Within logs every export, download, record view, edit, sign-in, consent and role or permission change. Reach does the same for every export and download, record views and role changes. Entries can't be changed or deleted, and each one is chained to the last. Kept for seven years by default.
· Reach
Reach forecasts occupancy and income for the next 30, 60 and 90 days from confirmed stays, planned discharges and the enquiry pipeline, using the clinic's own rates, occupancy targets and funding mix. A nightly check lists every stay with days not yet covered by an authorisation or a payment.
· Reach
See how quickly each enquiry gets a reply, an assessment and a bed, against response targets the clinic sets. The referrer scorecard shows what each referrer sends and how those referrals turn out. People appear by initials only.
· Within
Pick a site and a date range. Within builds a dated, read-only pack from the live record: a PDF on the clinic letterhead plus spreadsheets covering treatment plans, the electronic medication administration record (eMAR) and scheduled-drug register, Clinical Institute Withdrawal Assessment for Alcohol, revised (CIWA-Ar) scores, handovers, consents, staff registrations and the audit log. It is mapped to the Department of Social Development (DSD) and the Department of Health (DOH) in South Africa, or the Care Quality Commission (CQC) key questions in England. Patients appear by initials only.
· Within
Each resident gets a daily none, watch or high flag, with a dated reason for every signal: missed groups, as-needed (PRN) requests, a rising CIWA-Ar score, handover concerns, risk words picked up by Assist and less family contact. Each clinic sets its own thresholds. Clinicians can override it.
· Within
Assist drafts the next handover from the last 12 to 24 hours on the record. The nurse edits and signs it. Nothing is sent on its own, and the difference between the draft and the signed version is kept in the audit log.
· Within
Nurses see when a CIWA-Ar or Clinical Opiate Withdrawal Scale (COWS) score is due, missed, or at or above the threshold a prescriber set. It never recommends a dose or a medicine.
· Within
Log incidents, safeguarding concerns and statutory notifications against a resident by initials, with an incident pack as PDF. Every entry feeds the inspection pack.
· Reach and Within
Both install as apps on phones, tablets and desktops straight from the browser, with no app store. Within's screens fit an iPhone, and tables turn into cards on a small screen.
Reach + Within is in private development. Join the waitlist and we will email you when it opens.
