Therapy practice software questions

Individual therapists and counsellors, group practices and multi-clinician teams, and rehabs and treatment centres running residential and outpatient programmes, in the United Kingdom and South Africa.

Reach is the front office: enquiries, the pipeline, onboarding, bookings, invoices, payments and overdue follow-up. Within is the clinical record: client file, assessments, treatment plans, session and group notes, Assist, check-ins and discharge. They are connected, so nothing is typed twice.

Not yet. Reach + Within is in private development. Join the waitlist and we will email you when it opens. A free trial is planned for launch, for therapists, group practices, rehabs and treatment centres.

Therapists and group practices pay per clinician per month, and admin, finance and management users are free. From £60 a month in the United Kingdom. These figures are indicative and will be confirmed at launch. South African pricing is published on its own page.

Assist drafts. The clinician reviews, edits and signs. With the client's consent, a session can be recorded and transcribed, and you can ask Assist in your own words: for bullet-point notes, a summary, follow-ups or themes across recent sessions. It does not diagnose and it never signs the record.

Yes. Record in the room, record an online Zoom, Teams or Google Meet session from the browser tab, or import a recording you made elsewhere, including a voice memo. Recording is always optional and only with the client's consent.

Yes. Consent is recorded on the client file before any recording, and you can always write notes yourself instead.

PHQ-9, GAD-7, AUDIT, AUDIT-C, K10, WHO-5, PCL-5 and DUDIT. You assign a scale weekly or fortnightly; the client completes it by secure link or on a check-in iPad, Within scores it, and the scores are charted on the client file, across a cohort and in a printable outcome report. If PHQ-9 item 9 is answered above zero, the clinician is alerted. Clients can also complete 0 to 10 check-ins for mood and well-being.

Yes. You can upload PDF or image reports into a client's history, with an optional Assist summary. Bulk data migration is quoted, because the work depends on the format and quality of your existing records.

Client data in Reach + Within is hosted in the EU (Netherlands), for both UK and South African customers. See the security page for how we support your POPIA and UK GDPR obligations.

No. PA, admin and accounts roles see what they need to run the practice, such as bookings and invoices, but cannot open clinical notes, even with a direct link. Admin and finance users are free.

Yes. You can cancel and export your data.

Yes. Two-step sign-in with an authenticator app, and Microsoft sign-in, are available in Reach and Within, including on a trial account.