Features
Reach is the front office. Within is the clinical record. Roles, an audit trail nobody can edit and EU hosting come as standard. Built inside a working rehab by a rehab CEO, with its clinicians.
See what's new in the changelog.
New in Within and Reach
In private use. Every one of these was shaped by the nurses, clinicians and managers who use it.
Within
When a doctor gives an order by phone, Within saves it only after two different nurses have signed with their own PIN: the nurse who wrote it down and the nurse who heard the order and the read-back. Both names show on the order and the countersign queue, and the doctor still countersigns afterwards.
Reach
Send a practice invoice as a PDF to the client or to whoever pays, straight from the invoice page. Each send is recorded, a draft is marked sent after its first email, and a void invoice cannot be emailed.
Reach + Within
Every enquiry in Reach and every client file in Within has an Updates thread. Type @ to tag a colleague: they get a notice in the app, and any email notice links back without the client's name or the note. Updates can be edited for 15 minutes, then stay as written, are never deleted and are on the audit trail. Team adds a general channel and direct messages, and roles still decide who sees what.
Within
Pick a site and a date range, and Within builds a dated, read-only pack from the live record: a PDF on your letterhead plus spreadsheets covering treatment plans, the electronic medication administration record (eMAR) and scheduled-drug register, Clinical Institute Withdrawal Assessment for Alcohol, revised (CIWA-Ar) scores, handovers, consents, staff registrations and the audit log, mapped to the Department of Social Development (DSD) and the Department of Health (DOH) in South Africa, or the Care Quality Commission (CQC) key questions in England. Patients appear by initials only, and your clinic can edit the mappings.
Reach + Within
Within logs every export, download, record view, edit, sign-in, consent and role or permission change. Reach now does the same for every export and download, record views and role changes. Entries can't be changed or deleted, and each one is chained to the last, so tampering shows. Executives can filter and export the log, and that export is logged too. Kept for seven years by default.
Within
Each resident gets a daily none, watch or high flag, with a dated reason for every signal: missed groups, as-needed (PRN) requests, a rising Clinical Institute Withdrawal Assessment for Alcohol, revised (CIWA-Ar) score, handover concerns, risk words picked up by Assist and less family contact. Each clinic sets its own thresholds. It is decision support: clinicians can override it.
Within
Assist drafts the next handover from the last 12 to 24 hours on the record. The nurse edits and signs it, nothing is sent on its own, and the difference between the draft and the signed version is kept in the audit log.
Within
Shows nurses when a Clinical Institute Withdrawal Assessment for Alcohol, revised (CIWA-Ar) or Clinical Opiate Withdrawal Scale (COWS) score is due, missed, or at or above the threshold a prescriber set for your clinic, with reminders and an escalation list. It never recommends a dose or a medicine.
Within
Log incidents, safeguarding concerns and statutory notifications against a resident by initials, with the bodies your clinic reports to and an incident pack as PDF. Every entry feeds the inspection pack.
Within
A per-stay outcome report for medical aids as a PDF on your clinic letterhead, with initials and year of birth only, plus a summary per scheme: completed stays and early leaving, average length of stay, mean change in outcome scores and the follow-up rate.
Reach
Reach forecasts occupancy and income for the next 30, 60 and 90 days from confirmed stays, planned discharges and the enquiry pipeline, using your own rates, occupancy targets and funding mix. A nightly days-at-risk check lists every stay with days not yet covered by an authorisation or a payment, so the gap shows up before the month ends.
Reach
See how quickly each enquiry gets a reply, an assessment and a bed, against response targets your clinic sets. The referrer scorecard shows what each referrer sends you and how those referrals turn out. Both export to a spreadsheet, people appear by initials only, and medians wait until there are enough admissions to be fair.
Reach + Within
Both install as apps on phones, tablets and desktops straight from the browser, with no app store. Within's screens fit an iPhone, and tables turn into cards on a small screen.
Not available yet. We list them so nobody mistakes them for live features.
Recorded in our demo practice with fictional clients. Captions on; each clip is under a minute.
A new client fills in the contact form on your practice website. Consent to store the message is captured with the enquiry. No inbox to watch. The enquiry is already in Reach. Reach: every new enquiry as a card, with its source. Open the card: contact details are filled in from the form. Give it an owner and add a note. Then move it along: Enquiry, Next steps, Onboarded. The card now sits in Next steps, with the history kept.
A website contact form becomes a card in Reach, with contact details, source and consent already filled in.
Next steps: the client is ready to start. Onboard: choose the first session and the clinician. One click onboards the client and books the first session. Onboarded. The client file is created in Within at the same moment. Within: the client file is open and filled in. Nothing typed twice. And the first session is already on the practice calendar.
Choose the first session and the clinician, then onboard. The client file opens in Within and the session is on the calendar.
A client file in Within: history, assessment, treatment plan and notes, in order. Open today's individual session note. Record the client's consent on the note before you record. Record in the room, record an online Zoom, Teams or Meet session, or import a recording. The full transcript stays on the note. Ask Assist in your own words. It reads the transcript, the client record and recent sessions. Assist drafts. It never diagnoses and never signs. You decide what goes in the note. Add a reviewed draft to the right field with one click. Then edit, sign and save to the client file.
With consent, record in the room or online, or import a recording. Assist drafts from the transcript and the record. You sign the note.
Within: every open client file in one place. Open a client file. Outcome scales live on the file. Assign PHQ-9, GAD-7 or AUDIT, weekly or fortnightly. The client completes each scale on a private link. Scores are added up for you. PHQ-9 over eight weeks: from moderately severe to minimal. GAD-7 sits alongside, so progress is easy to show. Community health: the whole practice at a glance. Filter by clinician, by individual or group work, or by client. Average mood and scale scores, week by week.
Assign PHQ-9, GAD-7 or AUDIT weekly or fortnightly. The client completes it on a private link, Within scores it, and progress is charted on the file and across the community. Also included: AUDIT-C, K10, WHO-5, PCL-5 and DUDIT.
Enquiries, onboarding, scheduling and billing, so nothing falls through the cracks.
Your contact form drops each enquiry straight into the pipeline, not a busy inbox.
Stages from Enquiry to Next steps to Onboarded, with notes on every contact.
Give each enquiry an owner and a referral source, or keep it in a shared queue.
One click onboards the client, books the first session and creates the client file in Within.
Demographics arrive in the clinical record already filled in. Nothing typed twice.
Complete oversight of everyone who calls or enquires: enquiries with their lead source, admissions and the conversion rate, admissions over time and occupancy by facility, with filters by facility, phase, source, referrer and owner. Follow-ups and assessments booked, demographics and revenue figures are coming soon.
Track enquiries through to admission, with referrer tracking and quotes.
Raise invoices, record payments and keep every client's balance up to date.
Invoices marked pending, sent, overdue or paid, with days overdue and Excel export. Client statements, aged balances at 30, 60 and 90+ days, and invoices, quotes and credit notes as PDF.
Everything about the client in one file, with Assist drafting the writing for you to review.
Demographics, history, documents and every session in one place.
A structured assessment that feeds the treatment plan.
Goals and interventions kept next to the notes they relate to.
Structured individual session notes, saved and signed by the clinician.
One group note with an engagement line for every client who attended.
Record in the room, or record an online Zoom, Teams or Meet session from the browser tab, only with the client's consent.
Import a Zoom, Teams or Meet recording, or a voice memo, and transcribe it into the session note.
Assist drafts the note from the transcript and the client's history. You review, edit and sign.
Mood and well-being rated 0 to 10, charted for each client and across the community.
Short mood and sleep check-ins by secure link, with a traffic-light list for the clinician.
If a client misses a check-in, the team is alerted. A well-being check, not crisis monitoring.
A discharge report from the record, then the file is closed and kept.
Every export, download, record view, edit, sign-in and role change is logged. Entries can't be changed or deleted.
Install Within from the browser on a phone, tablet or desktop. Screens fit an iPhone, with tables as cards.
Website enquiries land in Reach and hand off to the client file in Within in one click.
Ask in your own words. Assist drafts from the transcript and the record; you review and sign.
Record in the room or a Zoom, Teams or Meet call, always with the client's consent.
Bring in a Zoom, Teams or Meet recording, or a voice memo, and transcribe it onto the note.
PHQ-9, GAD-7, AUDIT, AUDIT-C, K10, WHO-5, PCL-5 and DUDIT by secure link or check-in iPad, scored for you, with 0 to 10 check-ins charted alongside.
Your PA books for every clinician and tracks invoices and payments, with no access to notes.
Short mood and sleep check-ins by secure link, with a traffic-light list that shows who needs you.
Medication rounds, the medication chart and e-script import, for nurses to check and sign.
The same clinician-approved weekly report goes to the family and the professional referrer, each behind their own access code. Never internal notes.
Each clinician subscribes to their own schedule, with client initials only. Revocable at any time.
Clinician, PA and accounts roles, with a record of who viewed or changed what. In Within, nobody can edit or delete it.
Two-step sign-in with an authenticator app, and Microsoft sign-in, are available in Reach and Within, including on a trial account.
Reach and Within install as apps on phones, tablets and desktops from the browser. No app store needed.
Reach + Within is in private development. Join the waitlist and we will email you when it opens.
