Features
The note, the clinical file and the front office
A one-person practice starts with Within Assist, the clinical record and Reach. A team can add more later. We tailor which of these you use.
Tailored to you
We tailor Reach Within to the way your practice works. You use the notes, the diary, the billing and the roles you actually need.
Get the note drafted from the session
Within Assist records the session, with consent, and drafts the clinical note. You review it and apply what belongs in the record.
Session recording and transcript
What does it do? You record the session, with the client's consent. Within Assist produces a transcript you can write from.
Within Assist
What does it do? It is conversational AI that knows the client's history and earlier transcripts. It drafts the clinical note. You review the draft and apply suggestions straight into the note fields. That is hours of note-writing back each week, and more time with clients.
Keep the clinical file in one record
Within is the clinical record: notes, treatment plans, consents, releases and the documents for each client.
Session notes
What does it do? Each session note stays on that client's record, in the same place as the rest of their file.
Treatment plans
What does it do? The treatment plan sits with the notes, so the direction of care is not kept in a separate document.
Consent forms and e-signatures
What does it do? Clients sign consent forms on an iPad or tablet. The signed form is stored on their record.
Releases of information
What does it do? A release of information shows who was allowed to receive what, and when.
Documents per client
What does it do? Documents for each client live on their record, next to the notes, the plan and the consents.
Run the front office without a second system
Reach is admissions and the practice front office: enquiries, intake, the calendar and billing.
Enquiries and the lead pipeline
What does it do? Enquiries and leads stay in one pipeline, from the first message to the point where someone is ready to be seen.
Intake and admission
What does it do? Intake opens the Within record with the details already filled in, so the same client is not typed twice.
Calendar and schedule
What does it do? The practice calendar and schedule live in Reach, so the session you book is the session on the record.
Invoicing and billing
What does it do? Invoices and billing sit with the notes and the calendar. The bill follows the session, in the same system.
Aged balances and follow-up
What does it do? You can see who still owes, by how old the balance is, and keep the follow-up with that account.
Notice how a client is doing between sessions
Clients can get between-session check-in emails that track mood, emotional regulation and general well-being. Answers go into the clinical record. It is not an emergency service, and it does not provide crisis monitoring.
Between-session check-in emails
What does it do? Clients get check-in emails that track mood, emotional regulation and general well-being. Their answers go into the clinical record, so you can see trends and notice when someone is struggling. It is not an emergency service, and it does not provide crisis monitoring.
Client check-ins
What does it do? A client can check in with a PIN. You are alerted if one is missed. This is a well-being check-in, not crisis monitoring.
More that can sit on the record
Feedback, outcomes and a few extra ways to share the file. A solo practice uses these only when they fit the work.
Feedback
What does it do? Discharge satisfaction feedback can be collected when someone leaves, and kept with the record.
Outcomes and reports
What does it do? Clinical reports are prepared from the record. Follow-up well-being emails can be sent after discharge, and a study can be exported without names.
External counsellor access
What does it do? An external counsellor can be let into the part of the record they are meant to see, without opening the whole file.
Community health
What does it do? Community-health work can stay on the clinical record, beside the individual notes.
For a team that needs more on site
Nursing, the group day and the ledgers a team may ask for. A one-person practice does not have to turn these on.
Admissions workflow
What does it do? A team can walk an admission from the enquiry to arrival, in the order that service uses.
Waiting list
What does it do? People waiting for a place stay on a list in the system, rather than on a side spreadsheet.
Creditors
What does it do? What the service owes to others can sit next to the money that is owed to you.
Executive dashboard
What does it do? Leadership can see how full the service is, and how revenue is moving.
Occupancy and revenue reporting
What does it do? Occupancy and revenue can be read together, on the same page.
Digital admission packs and consents
What does it do? An admission pack and its consents can be signed on an iPad, then stored on the record.
Group schedule
What does it do? The group programme is laid out so the team can see the shape of the day.
Programme screen
What does it do? The group schedule can be shown on a screen, so the day on the wall matches the day in the system.
Nursing documents
What does it do? Nursing documents can be held on the record, for the nurses who need them.
Medication chart
What does it do? A medication chart can sit on the record, next to the nursing notes.
E-script import
What does it do? An e-script PDF can be imported into the doctor's orders, for a nurse to check and sign.
Laundry ledger
What does it do? A laundry ledger can be kept for a service that wants that work in the same system.
Cash ledgers
What does it do? A cash ledger can sit beside the clinical record and the other books.
Coming soon
Named here so they are not described as available today.
Medical-aid claims submission
What does it do? Medical-aid claims submission is coming soon. It is not available yet.
Accounting integrations
What does it do? Accounting integrations are coming soon. They are not available yet.
Microsoft sign-in with a second factor
What does it do? Secure sign-in with Microsoft, including a second factor, is coming soon. It is not available yet.
Tell us how your practice works.
We tailor the setup. The form does not open an account, and it does not take payment.